Privacy Policy

Privacy Policy

This site is the property of Ramon Filip .com LTD. The access and the use of this site, of the information, services, and products there in are regulated by the following terms and conditions ("T&C") and by the security of information (SI).

Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.

We commit not to transmit user’s personal data to third parties and to use them only for establishing contact with its customers and informing them about certain aspects related to the functions of the website and its offers.

The company will retain the personal data and will use them with the purpose of informing the users of their account on Ramon Filip Shop, the status and evolution of their orders and also for evaluating the goods and services offered.

We may notify users of their current offers by weekly newsletters and may send greeting cards, gift cards or other special messages.

We do not promote SPAM. Any user that has provided an explicit email address on Ramon Filip Shop can choose that his/hers address to be deleted from our data base. Also, if the users do not want to receive the weekly newsletters, they can unsubscribe by accessing My Account, section Personal Info or by using the link in the footer of the page in the newsletter field.

When choosing the online payment, the E-payment servers are in charge of processing the card’s data and Ramon Filip Shop does not request or stock any sort of details regarding your bank card.

For more information, assistance, notifications and complaints send us an email on info@ramonfilip.com.

RamonFilip (Privacy Policy) is committed to protecting the privacy of the personally-identifiable information that we collect from you as you use this website. The scope of our commitment is detailed in this privacy policy. By submitting information on the website, you agree to our use of such information as described here that Ramon Filip shall not intentionally disclose to third parties without your permission (and will take commercially reasonable steps to prevent the accidental disclosure of) any personally-identifiable information you may provide while visiting this website, subject to the following exceptions:

RamonFilip will NOT disclose your personally-identifiable information to third parties as required or permitted by applicable laws, rules or regulations;

RamonFilip will NOT disclose your contact information in response to inquiries by bona-fide rights owners in connection with allegations of infringement of copyright or other proprietary rights arising from information you have submitted on this website or otherwise provided to RamonFilip;

RamonFilip has implemented generally accepted standards of technology and operation security in order to protect personally-identifiable information from loss, misuse, alteration or destruction. Only authorized RamonFilip personnel are provided access to personally-identifiable information, and such employees are required to treat this information as confidential. Notwithstanding these precautions, we cannot guarantee that unauthorized persons will not obtain access to your personally-identifiable information.

By using this website, you consent to the collection, use and storage of your information by RamonFilip in the manner described in this privacy policy. RamonFilip reserves the right to make changes to this privacy policy from time to time. When using this website, you should review the current Terms of Use and privacy policy to determine if they have been amended since your last visit. Although RamonFilip uses reasonable efforts to maintain the accuracy and currency of the Content of this website, Ramon Filip makes no warranties or representations as to its accuracy or currency. This website may contain typographical errors and technical inaccuracies. Ramon Filip assumes no liability or responsibility for any errors or omissions in the Content of this website. Although Ramon Filip uses reasonable efforts to ensure that all software provided at this website is suitable for use on a wide variety of computer systems, you should take reasonable and appropriate precautions to scan for computer viruses and ensure compatibility of the software with your specific computer system. Ramon Filip may update and/or modify the information contained on this website at any time and without notice.

How do we use the personal data we collect?

We collect and process your personal data for the following purposes:

      • When you purchase a product fromwww.ramonfilip-shop.comwe ask you for the personal data necessary to allow us to fulfil our contract with you including taking payment, any related anti-fraud checks if you choose to pay by credit/debit card, billing, shipping and delivery of the product and possible handling of the return.
      • When you visitwww.ramonfilip-shop.com, we will collect the minimum personal data necessary to allow us to provide you with the services of the website, such as placing and holding items in your shopping bag.
      • When you visitwww.ramonfilip-shop.com, we will use some data about your use of the website to help us improve the website and our promotion of the website. This will include data about how you came to the website; the date and time of your visit; products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
      • We also collect data about your use of www.ramonfilip-shop.comby using cookies. More information about how we use cookies and how you can, if you wish, turn off cookies is included in our Cookie Policy.
      • When you register onwww.ramonfilip-shop.com, we will collect the data necessary to ensure that we can recognise you on return visits and provide you with the services registration offers, such as creating a Wish List . If you would prefer not to continue receiving these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Care team.
      • When you sign up for our marketing communications, we will ask you for your email address. If you would prefer not to receive these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Care team.
      • If you have purchased from www.ramonfilip-shop.com, we will use the personal data we hold about you, including your purchase history, to contact you regarding products and services that may be of interest to you. This contact will normally be via email, but in certain circumstances we may contact you via other methods e.g. we may call you if an item we know you have been eager to purchase comes back into stock. If you would prefer not to be contacted in this way, you can unsubscribe from emails at any time using the link on the bottom of the email, or update your contact preferences onwww.ramonfilip-shop.comor by contacting our Customer Care team.
      • We analyze contact data, purchase history, web browsing data and lifestyle data to tailor our marketing communications, web site presentation and internet advertising to meet your preferences. For example, if you have been browsing or have previously purchased a particular shoe designer, we may send you an email to tell you that these are now on sale or display similar products to you as part of our internet advertising.
      • When you contact our Customer Care team, we will use the personal data you provide and that we have collected to respond to your requests for help or information.

 What is our legal basis for processing your personal data?

Under the Law we must have a valid reason for using your personal data and we may not collect, store or use data about you that is not compatible with that reason. There are four valid reasons for our use of your personal data:

    • Most of the data we collect from you is necessary to allow us to fulfil our contract with you or to enter into a contract with you e.g. you provide a billing address and email address when your purchase an item from www.ramonfilip-shop.com so that we can process your payment and send you your order confirmation.
    • In certain circumstances we will ask for your permission or consent to use your personal data e.g. if we would like to send you marketing information about items we believe may be of interest to you via email. If you have given your consent to our use of your personal data, you are entitled to withdraw this consent at any time.
    • We may also have a legitimate interest in using your personal data e.g. to ensure that the content of our website is presented to you and your device as effectively as possible, or to ensure that our marketing communications are relevant to your interests. If this is our reason for using your data, we must make sure that our interests do not override yours and you are entitled to object to this use of your data.
    • Lastly, we may be required to use your data to meet a legal obligation or to protect your interests e.g. we may exchange data with other specialist organisations for the purposes of fraud detection and credit risk reduction and we will retain financial data long term to meet our statutory obligations.

 Your rights

You have the right to request a copy of the data that we hold about you (and we will provide this to you free of charge once we have confirmed your identity).

If you would like a copy of some or all of your personal data, please email or write to us using the contact details in this policy.

If we do hold data about you we will:

  • -give you a description of it
  • -tell you why we are holding it
  • -tell you who it could be shared with
  • -tell you how long we will keep the data
  • -if the data was not provided by you, we will give you any available information such as the source of the data
  • -tell you if the data has been used for automated decision making
  • -tell you if the data is stored outside of the European Economic Area, and if so what safeguards are in place to protect your personal data
  • -let you have a concise and clear copy of the data

You have the right to ask us to correct any inaccuracies in the personal data we hold about you and to stop us using your data until it has been corrected. We want to make sure that your personal data is accurate and up to date and we will be happy to correct or remove data you think is inaccurate.

If you have given us your consent to use your personal data for marketing, you have the right to withdraw your consent at any time by calling our Customer Care team, clicking "unsubscribe" on a marketing email . Alternatively, you can sign into your account on www.ramonfilip-shop.com and update your requirements in our Email Preference Centre. You may receive a small number of further communications immediately after unsubscribing but we will implement your request as quickly as possible.

You have the right at any time to oppose our processing of your personal data on the basis of our legitimate interest. You will need to explain the reasons behind your request and allow us to consider your request and respond.

You have the right to request the deletion of your personal data. After receiving and reviewing your request, if legitimate it will be our responsibility to promptly cease processing and to delete your personal data.

Cookies policy

Essential cookies: Some of the cookies on our online services are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie that enables you to log into your account on the website, or one which allows communication between your browser and the website. Our cookie-preference cookie, described in the section ‘How to reject or opt out of receiving cookies’, is also an essential cookie. You may not be able to use our website without these cookies.

Website functionality cookies: These cookies enable you to browse our online services and use features such as shopping baskets and wish lists.

Website analytics cookies: We use these cookies to measure and analyse how our customers use our online services. An example is counting the number of different people visiting our website or using a particular feature, rather than the total number of times the site or feature is used. This allows us to continuously improve our online services and your shopping experience.

Customer preference cookies: When browsing or shopping online, our online services will remember preferences you make (for example your user name, language or location). This improves your experience and makes your browsing simpler, easier and more personal to you.

Social sharing cookies: When browsing or shopping online, our online services will remember preferences you make (for example your user name, language or location). This improves your experience and makes your browsing simpler, easier and more personal to you.

Interest-based advertising cookies: You will have noticed, when visiting other websites, that you are shown adverts for products and services you may wish to buy. The money made by website owners for showing third-party adverts on their websites often pays for the cost of running the website, and therefore often allows you to use the website without having to pay a registration or usage fee. Like many businesses, we place adverts for our services on a range of our partners’ websites. However, to try and ensure that the adverts you see are relevant to you, we use cookies to collect information about the types of things that interest you, for example websites you visit and your geographic location. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. In addition, they limit the number of times you see an advertisement, as well as helping us measure the effectiveness of our advertising campaigns.