Shipping & Returns

Shipping

Shipping Methods

We ship WORLWIDE via TNT, DHL, and EMS Datapost

As soon as we have shipped your order you will receive an email stating your tracking number.

For orders within Cyprus we use ACS,AKIS EXPRESS and it is complementary.

Destination

Service

Cost

Delivery

EUROPE, UE countries**

 - global express

TNT/DHL

40eur

2-3 days

EUROPE, NON-UE countries**

 - global express

DHL

40eur

2-3 days

Russia 

-global express

-EMS Data Post

40eur

3-5 days

REST OF THE WORLD

 - global express

DHL

40eur

2-4 days

Cyprus

ACS/AKIS EXPRESS

FREE

1-2 days

 

* Europe, UE countries

** Europe, non UE countries: Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, San Marina, Serbia, Switzerland, Ukraine, Vatican City State.

The delivery period to countries that impose customs duty is 2 to 4 business days. Please note that we bear the costs for the shipment from our warehouse to your home, the insurance of the merchant. Product prices include all taxes and duties, as well as Cypriot VAT. Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through the contracted courier.

Please be aware that we cannot deliver to post office boxes.

We process and send orders during our main service hours (Monday-Friday from 10.00 am to 18:00 pm EET (UTC/GMT +2 hours) – in case we don’t make deliveries, we shall announce it on our site www.ramonfilip-shop.com

Customs duties and taxes for the USA

For deliveries to the USA, the customer is responsible for all applicable customs duties and taxes. Shipping costs, customs duties and handling fees will not be refunded by Ramon Filip in case of a return.



Our made-to-measure philosophy

Ramon Filip is an independent Cyprus based brand that offers made to measure women’s apparel.

Being a “made to order” company allows us to offer you the highest of quality in fabrics and tailoring, as well as the ability to deliver you the garment of your choice perfectly tailored based on the measurements you provide us with.

When placing an order with Ramon Filip, you are asked to provide us with your measurements. We encourage customers to send us as many personal measurements and specifications as possible, for the orders to be made as precisely as possible and ensure a perfect fit.

Returns & exchanges

Based on our made-to-measure philosophy, no return is accepted and no refund is made on any order that we have created based on the measurements you have previously provided us with.

We do not offer an exchange service since we do not have ready-made designs that can be shipped in exchange.

We only accept returns if a garment was NOT made according to the customer’s specified measurements. In that case, the garment can be returned and a refund will be reverted, minus the shipping cost.

If the customer needs further minor adjustments made by our team, we offer this service free of charge, excluding the shipping cost (back and forth), which will be covered by the customer.

We understand that the colors as they appear on your computer screen may slightly differ from how they are in reality. In this case, we highly recommend you to order the color swatches (free shipping) to help you decide.

Order cancellation policy

  • Orders canceled within 24 hours of payment confirmation are eligible for a full refund.
  • Orders canceled between 24 – 72 hours will be eligible for partial refund of 70%.
  • Orders canceled between 72- 120 hours are eligible for partial refund of 60%.
  • Orders canceled beyond 120 hours are eligible for partial refund of 30%.

For any further questions regarding our Returns and Exchanges, please contact us at info@ramonfilip.com